ITIL-V3-FOUNDATION CERTIFICATION ONLINE TRAINING

ITIL-V3-FOUNDATION CERTIFICATION ONLINE TRAINING

ITIL- V3 - FOUNDATION  CERTIFICATION  ONLINE TRAINING

 
FRESH BATCH STARTING FROM END OF WEEK

TRAININGS OFFERED  

·         ITIL Certification Online training

ABOUT THE TRAINER

  • 13 YEARS OF INDUSTRY EXPERIENCE
  • 7 YEARS OF EXPERIENCE IN ONLINE, CLASS ROOM AND CORPORATE TRAINING


FOR FREE DEMO at:
EMail :    info@apex-online-it-training.com
Phone :    +91-86862-22553
WebSite:
www.apex-online-it-training.com

 

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ITIL-2011 Foundation Certification online training Course content

 

 

·         Lesson 1: Introduction

·         Lesson 2: Service Management as a Practice

o    Concept of Good Practice & ITIL

o    Concept of a Service

o    Concept of Service Value

o    Concept of Service Management

o    Value Creation through Services

o    Technologies Private Limited

o    Functions and Processes

o    The Process Model & Characteristics

o    Role Definitions & RACI Model

o    Service Management Technology & Automation

·         Lesson 3: The Service Lifecycle

o    Define & understand the follo

o    The Service Lifecycle

o    The ITIL Library

o    The Role of IT Governance

·         Lesson 4 : The Lifecycle Phase: Service Strategy

o    Functions and Processes in Service Strategy

o    Financial Management

o    Service Portfolio Management (SPM)

o    Demand Management

·         Lesson 5: The Lifecycle Phase: Service Design

o    Functions and Processes in Service Design

o    Service Catalogue Management

o    Service Level Management

o    Capacity and Availability Management

o    IT Service Continuity Management

o    Information Security Management

o    Supplier Management

·         Lesson 6 : The Lifecycle Phase: Service Transition

o    Functions and Processes in Service Transition

o    Transition Planning and Support

o    Change Management

o    Service Asset and Configuration Management

o    Release and Deployment Management

o    Service Validation and Testing, Evaluation

o    Knowledge Management(DIKW cycle)

·         Lesson 7: The Lifecycle Phase: Service Operation

o    Functions and Processes in Service Operation

o    Event and Incident Management

o    Request Fulfilment

o    Problem and Access Management

o    Monitoring and Control

o    IT Operations

o    Service Desk

o    Technology and Architecture

·         Lesson 8: The Lifecycle Phase: Continuous Service Improvement

o    Functions and Processes in Service Operation